Terms & Conditions Sone 970 — The Complete Platform Usage Guide for Malaysian Members

By registering an account with sone 970, you confirm that you meet all of the following eligibility requirements without exception:

• You are at least 18 years of age at the time of registration.
• You are using the sone 970 platform in your own personal capacity and not on behalf of any third party.
• You must not register or play using another person's identity or false information.
• You are not located in a territory where online gambling is explicitly prohibited under the local laws applicable to you.
• You have never self-excluded from any gambling platform or been subject to a ban imposed by any regulatory body.
• You are not acting as an agent or representative of any organisation that is prohibited from using online gambling platforms.

If sone 970 determines that any member does not meet the prescribed eligibility requirements — whether at the time of registration or at any point thereafter — sone 970 reserves the right to immediately terminate the account, forfeit any bonus balance, and withhold winnings accrued during the period of violation.

2.1 Account Registration

Each individual is permitted to register and hold only one active account at sone 970. Any attempt to register a second account — whether using a different phone number, email address, or device — is a violation that will result in all associated accounts being terminated and all balances and pending winnings forfeited.

During registration, you are required to provide truthful, accurate, and up-to-date information. Providing false or misleading information at registration constitutes sufficient grounds for account termination.

2.2 Account Security

You are solely responsible for keeping your sone 970 account password and login credentials confidential. sone 970 recommends that you:

• Use a strong password that combines uppercase and lowercase letters, numbers, and symbols.
• Never share your login credentials with anyone — including family members.
• Log out of your account after every session, especially when using a public or shared device.
• Enabling two-factor authentication (2FA) if available in your account settings.
• Notify sone 970 immediately if you suspect any unauthorised access to your account.

2.3 Identity Verification (KYC)

Sone 970 reserves the right to require full identity verification (Know Your Customer / KYC) before processing any withdrawal, particularly for withdrawals exceeding certain thresholds. Documents that may be requested include a copy of your MyKad or passport, proof of address, and proof of ownership of your payment method. The KYC process is in place to protect members from identity fraud and to ensure the security of the platform's financial ecosystem.

3.1 Deposits

Sone 970 accepts deposits via the following local Malaysian payment methods: DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX internet banking through Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and other local banks listed on the deposit page. The minimum deposit is RM30 unless otherwise stated for specific promotions. All deposits are processed in Malaysian Ringgit (RM) and credited to your account within seconds of transaction confirmation.

• Sone 970 does not charge any processing fees on deposits.
• Failed deposits resulting from third-party issues (bank, eWallet) must be reported to support along with proof of transaction.
• Sone 970 is not liable for delays caused by third-party systems outside our control.

3.2 Withdrawals

Withdrawals may only be made to the same payment method used for your most recent deposit, or to a method already verified on your account. The minimum withdrawal amount is RM50. Expected processing times are as follows:

• EWallet (Touch 'n Go, GrabPay, Boost, ShopeePay): 5 to 15 minutes
• DuitNow: 5 to 30 minutes
• FPX / Bank Transfer: 30 minutes to 1 hour

3.3 Dormant Funds

Accounts inactive for 12 consecutive months (no login, deposit, or wagering activity) may be subject to a monthly maintenance fee. sone 970 will send a notice via registered email or phone number before any fee is applied. Members can avoid this charge by contacting customer support to reactivate their account.

All bonuses and promotions offered by sone 970 are subject to the rollover requirements stated alongside each offer. It is the member's responsibility to read and understand the rollover terms before accepting any bonus. By accepting a bonus, you agree to be bound by the applicable rollover conditions.

4.1 Standard Rollover Schedule

4.2 General Bonus Rules

• Each bonus may only be claimed once per member unless otherwise stated.
• Bonuses cannot be directly converted to cash before the rollover requirements have been met.
• Sone 970 reserves the right to void bonuses and related winnings if there is evidence of abuse or any attempt to manipulate the bonus system.
• Multiple accounts claiming the same bonus will result in all bonuses being voided and the accounts terminated.
• Sone 970 reserves the right to modify, withdraw, or terminate any promotion at any time with reasonable notice.
• The minimum odds threshold for Sports Betting wagers that qualify towards rollover is @1.50 unless otherwise stated in the relevant promotion's terms.

All games available at sone 970 — including slots, live baccarat, live casino, progressive jackpots, and table games — are powered by software from internationally certified providers. Each game has its own rules, accessible directly from the game interface.

5.1 Game Fairness

All slot games use a Random Number Generator (RNG) certified as fair by independent testing bodies. The RTP (Return to Player) value for each slot can be found in the respective game information. Live Casino games use real physical cards or dice handled by a human dealer on camera — no digital manipulation is possible.

5.2 Final Decisions

The outcome of all games on sone 970 is final once the round or bet has been processed. Winnings are credited automatically to your account balance. If you have a dispute regarding a game result, please contact sone 970 customer support within 48 hours of the incident with relevant supporting evidence. sone 970's decision on game disputes is final.

5.3 Technical Disruptions

In the event of a technical disruption or connection failure during an active game round, sone 970 will make every effort to restore the game to the last state recorded by the server. If restoration is not possible, any wagers involved will be credited back to your account. sone 970 is not liable for interruptions caused by the player's own internet connection or device.

Sone 970 offers Sports Betting across more than 25 sports, including football (Malaysia Super League, EPL, UCL), badminton (BWF World Tour, Malaysia Open), esports (MPL Malaysia, Dota 2, CS2, Valorant), NBA, tennis, boxing, MMA, and Formula 1. All odds are displayed in decimal format and updated in real time.

6.1 Bet Acceptance

Sone 970 reserves the right to refuse, void, or limit any wager at our sole discretion, including but not limited to the following situations:

• Odds displayed as a result of a technical error or incorrect data.
• Wagers that are suspicious or inconsistent with normal betting patterns.
• Bets that exceed the maximum limit set for the relevant market.
• Matches that have already started before the pre-match bet was accepted (except for in-play markets).

6.2 Sports Betting Payouts

Sports Betting payouts are based on official results announced by the relevant governing body. In the event of a match cancellation, a suspension lasting more than 72 hours, or an unverifiable result, your stake will be returned to your account balance. Bets involving players or teams that did not participate in the match as scheduled will be declared void and refunded.

The following activities are strictly prohibited at sone 970 and may result in immediate account termination along with forfeiture of all balances and winnings:

• Multiple Accounts: Registering or using more than one account to claim bonuses, circumvent restrictions, or for any other purpose.
• Identity Fraud: Using another person's identity, name, or personal information during registration or KYC verification.
• Hacking & Software Exploitation: Using automated software, bots, scripts, or any other technical means to gain an unfair advantage in games.
• Bonus Abuse: Managing multiple accounts or colluding with other players to systematically exploit the bonus system.
• Payment Fraud: Using unauthorised payment methods, payment methods that do not belong to you, or stolen card details.
• Money Laundering: Using sone 970 for money laundering or financing illegal activities.
• Sabotage & Interference: Any attempt to disrupt the operations of the sone 970 platform, servers, or technical infrastructure.
• Match Fixing: Placing bets on matches believed to have been manipulated or fixed in collusion with any party to influence the outcome.

Sone 970 cooperates with the relevant authorities in addressing fraud and money laundering activities. Account information and transaction records may be shared with authorities as required by law, without prior notice to the member concerned.

8.1 Termination by Sone 970

Sone 970 reserves the right to suspend or terminate any member account at any time for reasons including breach of these Terms & Conditions, suspected fraudulent activity, failure to pass KYC verification, or instructions from relevant authorities. In cases of termination due to a breach, any balance remaining in the account may be forfeited.

8.2 Termination by Member

You may close your sone 970 account at any time by contacting customer support via live chat or email at support@sone970.net. Prior to closure, all active bets must be settled and any eligible balance must be withdrawn. Bonus balances that have not met the rollover requirements are not eligible for withdrawal upon voluntary account termination.

8.3 Self-Exclusion

If you need a break from gambling for a set period, sone 970 offers self-exclusion options of 30 days, 90 days, 180 days, or permanent. During a self-exclusion period, your account will be locked from logging in and all marketing communications will be suspended. To activate self-exclusion, contact sone 970 customer support.

Sone 970 takes member privacy seriously. The collection, storage, and use of your personal data is governed by Privacy Policy which forms an integral part of these Terms & Conditions. By registering with sone 970, you agree to the terms of our Privacy Policy, which can be read in full on the relevant page.

In brief, our privacy commitments to you are as follows:

• Your personal data will not be sold, rented, or shared with third-party advertisers.
• All communications between your device and sone 970's servers are protected with 256-bit SSL encryption.
• Payment information is processed through PCI-DSS certified payment gateways and is not stored on sone 970's servers.
• You have the right to request access to, correction of, or deletion of your personal data by contacting support@sone970.net.

Sone 970 believes that gambling should be an enjoyable and controlled form of entertainment. We are committed to providing a safe and responsible gaming environment for all members. Please visit our Responsible Gaming us for full details on the tools and resources we have available.

Sone 970 reminds all members that:

• Gambling is for entertainment — not a way to generate steady income or resolve financial difficulties.
• You should never gamble with money you cannot afford to lose.
• Chasing losses by placing larger bets is a dangerous habit to avoid.
• If you feel that your gambling activity is getting out of control, please reach out to our support team or seek professional help.

For assistance with problem gambling in Malaysia, you may reach out to the national mental health helpline or available counselling services. Sone 970 will always cooperate with and provide support to any member who needs help in this regard.

10.1 Disclaimer of Liability

Sone 970 provides its online gambling platform on an "as-is" basis. While we strive to keep the platform running without interruption, we make no guarantee that the service will always be available or free from errors. Sone 970 is not liable for losses arising from technical disruptions beyond our control, betting outcomes, or game decisions made by members.

10.2 Amendments to Terms & Conditions

Sone 970 reserves the right to modify, amend, or replace these Terms & Conditions at any time. Material changes will be communicated to members via email or an in-platform notice at least 7 days before taking effect. Continued use of the sone 970 platform after the effective date of any such changes constitutes acceptance of the revised terms.

10.3 Governing Law

These Terms & Conditions, and any disputes arising from them, are governed by the laws applicable to sone 970's operations. Any dispute that cannot be resolved mutually will be referred to the dispute resolution procedures established by sone 970's licensing authority.